Returns & Exchanges
At Alara Jewelry, we want you to be completely enchanted by your new pieces. If you are not entirely satisfied, we offer a 30-day return policy for all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the jewelry in its original Alara gift box and secure it within a padded shipping envelope to prevent damage during transit.
Ship Your Return
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Quality Inspection & Refund
Once our artisans verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing